(5.0 / 5)2489+ Ratings

JetBlue Reviews

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Overall Rating

5.0

7 Reviews

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About JetBlue

JetBlue is a global, award-winning travel company founded in 2000 at JFK with a mission to bring humanity back to air travel. JetBlue inspires humanity in every part of your journey, in the air and on the ground, with its commitment to customers and communities. You can count on JetBlue's value and award-winning customer service, whether you book a flight, hotel, or cruise.

With a distinctive product, culture, and award-winning customer service, JetBlue has become the 6th largest airline in the United States. They are also committed to becoming more representative, courageous, and inclusive by ensuring a range of perspectives and experiences are represented to reflect the diverse communities and cultures they serves.

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JetBlue Customer Reviews (7)

0/5

Tim Lange

Verified Buyer

Feb 13, 2023

Hayley Curry

Verified Buyer

Feb 13, 2023

Philip Truchon

Verified Buyer

Feb 13, 2023

Courtney Chapman

Verified Buyer

Feb 11, 2023

Luís Lima

Verified Buyer

Feb 11, 2023

Hannah Gould

Verified Buyer

Feb 8, 2023

Maya Duffy

Verified Buyer

Feb 7, 2023

JetBlue Customer’s Q&A

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JetBlue FAQs

What compensation amount does JetBlue offer when flights are delayed?

JetBlue offers compensation of $50 for delays of 3-3:59 hours, $100 for delays of 4-4:59 hours, $150 for delays of 5-5:59 hours, and $200 for delays of 6 or more hours.

What compensation amount does JetBlue offer when flights are cancelled?

For flights cancelled within 4 hours of the scheduled departure time, JetBlue offers $50 compensation. For flights cancelled after the scheduled departure time, the compensation amount is $100.

Is there a cancellation fee if a reservation is canceled within 24 hours of booking?

No, if a reservation is canceled within 24 hours of booking, JetBlue refunds the payment in full to the customer without assessment of a cancellation fee.

Does JetBlue offer seatback entertainment?

Yes, JetBlue offers free live TV, movies, and high-speed Wi-Fi at every seat. If the seatback entertainment is inoperable, customers are entitled to a $15 credit good for future travel on JetBlue.

Does JetBlue offer travel flexibility?

Yes, JetBlue offers free change and cancellation on most fares, except for Blue Basic fares. Blue Basic fares are subject to a change/cancel fee of $100 for travel within North America, Central America, or the Caribbean, or $200 for all other routes. Fare difference and fare rules on the date of change apply.